![]() The progressive simulation methods and information system led to advance queuing theory application i.e. Then from these parameters, we might defined the cost-based resources optimality of service system. In nature the queuing theory used for identified the waiting line's parameters in a service system include expected customer's length, waiting time, and system utilization. We called Queuing Theory for this powerful OR tools. One of stochastic Operational Research/Management Sciences (OR/MS) tools had studied waiting lines both production and operational or service system. Since national health security implemented by Indonesian government (called JKN or Jaminan Kesehatan Nasional), it was likely patients spending more their time to access the health service that affected to patients satisfaction and safety. The waiting lines phenomenon in health care setting is a common discussing matters both private and government institution. ![]()
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